MidAmerican Energy Company's business customers continue to rank the company high for excellent customer satisfaction.
J.D. Power and Associates announced the results of its 2011 Electric Utility Business Customer Satisfaction Study, and MidAmerican Energy ranked highest in the Midwest Region for overall customer satisfaction among midsize businesses. Overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service.
"Customer service is one of MidAmerican Energy's key business principles, along with operational excellence, regulatory integrity, employee commitment, environmental respect and financial strength," said Terry Ousley, vice president of customer service, MidAmerican Energy Company. "We are excited to hear that our focus on excellence has translated to high customer satisfaction once again."
The J.D. Power and Associates study evaluated more than 90 U.S. utilities for overall business customer satisfaction. MidAmerican Energy's overall customer satisfaction index score of 706 earned it top honors.
"Ultimately, customers' opinions hinge on the quality of their interactions with MidAmerican Energy employees. The employees of MidAmerican Energy deserve the credit for this recognition based on their commitment to meet and exceed customers' needs," Ousley said.
"We are pleased with the study rankings; however, we will continue to focus on our 2011 customer satisfaction improvement plan, with the objective of continuing to improve the service we provide to our customers this year and every year," Ousley said.
The study is based on interviews with representatives of more than 17,000 U.S. businesses that spend between $500 and $50,000 monthly on electricity.