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MidAmerican Energy ranks highest in Midwest customer satisfaction study

July 17, 2011
Messenger News

MidAmerican Energy Company's customers have again given high marks to the company for excellent customer satisfaction.

Today, J.D. Power and Associates announced the results of its 2011 Electric Utility Residential Customer Satisfaction Study, and for the fourth consecutive year, MidAmerican Energy ranked highest in the Midwest Region-Large Segment for overall customer satisfaction.

"We continuously communicate with our customers about all aspects of the business. We work with them on everything from power restorations to bill pay options. We believe our commitment to detail translates to high customer satisfaction," said Terry Ousley, vice president, customer satisfaction.

"Providing outstanding customer service always has been one of MidAmerican Energy's key business principles, along with operational excellence, regulatory integrity, employee commitment and safety, environmental respect, and financial strength."

The J.D. Power and Associates study evaluated 124 of the largest electric utilities in the U.S. for overall business customer satisfaction, based on performance in the areas of power quality and reliability, price, billing and payment, corporate citizenship, communications, and customer service.

Results are based on responses from more than 98,000 online interviews conducted with residential utility customers between July 2010 and May 2011.

In 2011, residential customer satisfaction with electric utility companies averaged 628 on a 1,000-point scale. MidAmerican Energy's score was 679, ranking first in the Midwest Region-Large Segment on all six key factors of customer satisfaction.

"MidAmerican Energy's employees deserve the credit for this recognition because of their commitment to provide the best service to our customers - whether they are working at the front line to restore electrical service during an outage, operating power plants, handling customer calls or the dozens of other support services needed to meet and exceed our customers' needs on a daily basis," Ousley said.



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