When somebody makes a phone call to the Iowa State Patrol's District 7, they're likely to hear an unfamiliar voice on the other end of the line.
The voice is that of Pam Crouch, who started working as the secretary for the Iowa State Patrol on March 29.
Crouch took over for Sue Walsh, who retired earlier this year after more than 30 years with the state patrol.
Pam Crouch, Iowa State Patrol’s Post 7 secretary, types up a report at her desk in the lobby of the district headquarters.
"My sister sent me the job description," Crouch said. "She said that it sounded just like me, so I decided to look into it."
Before joining the Iowa State Patrol team, Crouch worked as the office manager for Webster County Community Services.
"I did payroll and reports that the central coordination requested," she said. "I also processed claims and did receptionist work. I did a little bit of everything."
Town: Fort Dodge
Position: Secretary for Iowa State Patrol, Post 7
Hours worked: 8:00 a.m. to 4:30 p.m.
How to reach her: 972-4213
As secretary for the Iowa State Patrol, Crouch said she has many of the similar responsibilities.
"I still process payroll claims and serve as receptionist," Crouch said. "When people, attorneys and insurance companies call for reports on accidents or arrests I can give them that information. I also help process abandoned vehicles."
She added that she does most of her work via the phone.
"We don't get a lot of foot traffic out here," she said.
District 7 headquarters is located just off of U.S. Highway 20 in Coalville.
"I'll also order supplies from the troopers if they need them, and I get a lot of phone calls from insurance companies looking for accident reports," she said.
Though she's still learning about all the facets of her job, Crouch said her coworkers and associates have made the transition smooth.
"There are a great bunch of people to work with here," she said. "The Iowa State Patrol is truly a family, not just here at Post 7, but everywhere. It's really an awesome group."
In her first days and weeks on the job, she said everybody she worked with was helpful towards her.
"A secretary at the Mason City post has been my mentor during my transition," Crouch said. "In fact, on my very first day on the job I logged on to my email and found about 12 from different people welcoming me."
Part of the reason Crouch enjoys her new job is because no two days are ever the same.
"There's a wide variety of things that go on here," she said. "There's different people and different situations every day. I'll listen to the troopers on the scanner and in the office as they talk about what's going on, and it's always different."
Her biggest challenge so far has been the unexpected snow storm that happened nearly two weeks ago.
"There were a lot of people calling that day to see if the roads were clear or if there was any trouble going on," she said. "It was such a busy day, and even the aftermath was challenging because of all the cleanup that had to happen."
Outside of work, Crouch said she likes to spend time with her family.
"We have two teen daughters who are both in competitive cheering," she said. "We travel with them, which keeps us very busy."
She also enjoys spending time with her husband.
"My husband and I like to golf, so we go out and do that as much as we can," Crouch said. "We also love to travel."
While she's only been with the State Patrol for a little more than a month, Crouch said she looks forward to her new role.
"I'm learning all I can about the processes and I'm looking forward to getting to know everybody better," she said. "I'd like to get to know all of the troopers, since not all of them are here all the time. And gradually I'll be able to take on more responsibilities."